Shipping & Postage
DOMESTIC SHIPPING RATES (WITHIN AUSTRALIA)
Please note: Due to COVID-19 & high order volumes during this time, our shipping partners will likely be experiencing some delays that are out of our control. Please allow up to 3 days for your order to ship. Shipping fees are non-refundable. Please note expected arrival estimates may vary, depending on where you live.
|Standard||$8AUD||5-10 business days|
|Express||$18AUD||3-5 business days|
|Express Gift Box||$50AUD||3-5 business days|
|Local Pick-up (Melbourne Metro Only)||Free||1 business day|
INTERNATIONAL SHIPPING RATES (OUTSIDE AUSTRALIA)
|Standard||$30AUD||5-15 business days|
|Express Gift Box||$80AUD||4-6 business days|
When will my order be shipped?
Orders will be shipped within 1-3 days after order confirmation Monday through Friday. Any orders placed after 12 P.M. on Friday will be shipped the following Monday from our Melbourne office.
Do you ship internationally?
International orders will be sent via DHL, Australia Post, or Aramex. The cost of any duties or import fees associated with the shipment are the responsibility of the customer.
Can't see your country at checkout?
Contact us - please email us at email@example.com
LOCAL PICK-UP (MELBOURNE ONLY)
How the pick-up window works:
Select Local Pick-up at checkout, which will deduct the shipping costs.
After you’ve placed your order please wait for a pick up confirmation email. In most cases, this should arrive in your inbox in 1 - 2 hours.
The pickup window is open 5pm - 7pm most weekdays and 10am - 4pm on Fridays. Please follow the instructions in your email to arrange a time.
Items must be collected within 2 weeks or your order will be refunded
- If there is a particular time and date you'd like to pick-up your order, please outline this in the 'notes' section at checkout.
Terms & Conditions:
Please do not visit before you have confirmation that your order is ready and waiting for you
No cash payments - please place your order through our website
Questions about shipping? Email firstname.lastname@example.org for more.